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Matpeakrock's avatar
Matpeakrock
Follower
Aug 14, 2024

AX5400 Router to modem not connecting

I have a older Nighthawk in use right now, I am trying to connect my new AX5400 and will not connect to the ISP modem. (red light is still on) What direction should I look for. Thanks in advance for any sugestions.

2 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Aug 14, 2024

    Start by looking up the actual product number on the bottom of the router.  AX5400 is a marketing claim that applies to a host of different products.

     

    When replacing user equipment, it is customary to reboot the ISP device (modem) and then power up the user device.

     

  • FURRYe38's avatar
    FURRYe38
    Guru
    Aug 14, 2024

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Matpeakrock wrote:

    I have a older Nighthawk in use right now, I am trying to connect my new AX5400 and will not connect to the ISP modem. (red light is still on) What direction should I look for. Thanks in advance for any sugestions.