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Forum Discussion

Sana's avatar
Sana
Aspirant
Jan 17, 2021

AX6200

I bot RAX78 very recently. My existing TP-Link Kasa Smart Dimmer Switches (3) could always have intermittent connection problems every 10-30 secs. So it's become issue with voice controlling either thru Alexa or Home. Please guide me

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 21, 2021

    Hello Sana,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • Sana's avatar
      Sana
      Aspirant
      Jan 22, 2021

      Hi All,

      I contacted TP=Link Kasa for their expert opinion.

      They suggested - i un-Check the Smart Connect and re-start the router.

       

      It went off very well. 

       

      Hemanth