AX8 Anyone have their AX8 factory reset itslef loosing all settings?

Question

So I came home yesterday and all 40 of my devices had lost internet connectivity. My netgear CM1100 lights showed connectivity, so did the AX8's lights ???

Upon checking I found that my AX8 router had reverted to its out of the box settings. It was working fine, but all of my settings were gone. Of course all of the logs were wiped too, so no possibility of researching what happened. Unfortunately I had not backed up my settings so I had to spend about an hour setting everything up again. This time I backed up as soon as I was finished.

Now I am worried about the reliability of my router. I routinely rely on it when traveling and remotely connect back tot he home. I cant have this happen again.

Christian_R · Answer

Hi gwbaker - Thanks for posting this. Would you mind telling me what firmware version the router is on.

~Christian&nbsp;

gwbaker · Answer

Firmware Version V1.0.1.62_1.0.26

Christian_R · Answer

gwbaker,&nbsp;

&nbsp;

Thanks for confirming. I'd like for support to reach out to you for further investigation to see if it maybe other factors in your network that might have caused this.&nbsp;

~Christian&nbsp;

gwbaker · Answer

Okay.&nbsp; I would have no idea where to begin, but if you do, please give it a shot.&nbsp;If you are able to see a past support ticket that has been closed, you should note my odd work hours.&nbsp; However, for the week of 8/19-23 I will be on leave from work and home during normal business hours.&nbsp; Feel free to call when convenient.

Christian_R · Answer

Hello gwbaker,&nbsp;

&nbsp;

I certainly still have your availability schedule. I'll have support reach out to you.

&nbsp;

~Christian&nbsp;

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AX8 Anyone have their AX8 factory reset itslef loosing all settings?

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