AX80 connection issues

Question

My R9000 went down a few weeks ago and Netgear sent me a remanufactured AX80 replacement.We won't go back through all of the issues that caused, but I have found work arounds for nearly all of the other issues but this. Internet drop outs on a hard wired connection. I tried anouther brand new cable modem and a fresh install of Chrome to eliminate those two factors, but I am still seeing a steady stream of drop outs as indicated by the attached logs.

Any ideas since Netgear support will not respond to the support ticket anymore?

plemans · Answer

What modem do you have?&nbsp;What firmware is on the router?&nbsp;

FlaBouy · Answer

Modem is an Arrix SB8200.&nbsp;Firmware is latest V1.0.3.102_1.0.48 that was manually uploaded after the latest .50 firmware was buggy. Modem rebooted after firmware upgrade.Network and internet connectivity works fine when Archer A7 router is swapped in place of the AX80.

plemans · Answer

After the firmware change did you attempt a factory reset?&nbsp;Also the SB8200 has 2x ethernet ports but only 1 is usable for the average user. Make sure only 1 device is connected

FlaBouy · Answer

Yes, only one WAN port is connected on the SB8200. And yes, I have booted, reset, and reconnected this router by every means known to man over the last two weeks. Netgear does not respond to the support tickets, nor explain why I was sent a remanufactured AX80 to replace the original R9000 I bought. I am done with Netgear. My next boot will be any product with the Netgear logo out of my network. I got fed up yesterday and ordered a new tri-band wifi6. Routers should not be this hard, especially when customer support is non-existant. Thanks for you suggestions my friend. Netgear has burnt this bridge.

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AX80 connection issues

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