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tylerw243's avatar
tylerw243
Aspirant
Jan 11, 2020

Cannot access routerlogin.net or 192.168.1.1 when RAX80 is connected to CM1200

Hi, I know this may seem like something simple, but im having an issue with my router, and i have finally after hours of troubleshooting and 4 different computers and browsers figured out the issue. I have a CM1200 Nighthawk cable modem and RAX80 wifi 6 router. I can login to my cable modem just fine, however, i cannot access the router anytime its connected to the modem. I know that normally that could be an issue if the cable modem was a modem/router in one, but with this, its not. the router is seperate and modem is just a cable modem and i dont understand what it is thats causing this. also if i use the nighthawk app, i can only access the router if i choose to use remote connection, it doesnt recogniz the router on either bands of wifi. 

4 Replies

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  • tylerw243's avatar
    tylerw243
    Aspirant
    Jan 11, 2020

    also just to note, ive tried an iphone, ipad, and 4 macs, none of them have firewalls or security applications enabled, and everyone of them worked just fine once i disconnected the cable modem. 

    • plemans's avatar
      plemans
      Guru
      Jan 12, 2020

      Are you connecting more than 1 device to the cm1200? 

      are you using link aggregation with the cm1200? 

      Firmware on the RAX80?

      are you able to access it, when it isn't connected to the cm1200? 

      • tylerw243's avatar
        tylerw243
        Aspirant
        Jan 15, 2020

        Thanks so much for the reply, heres the answers to your quesitions 

        Are you connecting more than 1 device to the cm1200? 

        ▶︎No My router is connected to the first ethernet, I have tested it to see if it worked differently on the other ethernet but same issue

         

        are you using link aggregation with the cm1200? 

        ▶︎No,

        "Ethernet Port Aggregation Status: Inactive"

         

        Firmware on the RAX80?

        ▶︎Its currently V1.0.1.64 I know theres an update and I have auto update enabled, however, it still hasnt updated automatically and i cant get logged into it to update it. I cant get it to update from the nighthawk app either because I can only see my router when i use the connect remotely option. thats how i am able to see the firmware version is from the remote connection in the app

         

        are you able to access it, when it isn't connected to the cm1200? 

        ▶︎Yes I can log into it perfectly when its not connected to the modem. I have even double checked to make sure that im using the correct router IP address to access it as well