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Retired_Member's avatar
Retired_Member
Jun 10, 2020
Solved

Cannot unregister WiFi 6 Router AX1800 from netgear acct or Genie for new owner

Need help unregistering Netgear router. 

I have sold my registered Netgear product AX1800 Router & Satellite (Router MR60, Satellite MR60) and the new owner cannot register it as he says it is still in my name. I have tried my Netgear account and Netgear Genie, but no option to unregister. 

Mesh Wi-Fi 6 Router (MR60)

Serial Number: 63A19B7HA15A3

Registration Date: 2/10/2020

Thank you.

  • Christian_R's avatar
    Christian_R
    Jun 12, 2020

    Hi Dnels, 

     

    Please contact our Customer Care and provide your serial number and email address associated to the router. You may contact our Customer Care at customer.service@netgear.com.

     

    Christian 

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 12, 2020

    Hi Dnels, 

     

    Please contact our Customer Care and provide your serial number and email address associated to the router. You may contact our Customer Care at customer.service@netgear.com.

     

    Christian 

  • Retired_Member's avatar
    Retired_Member
    Jun 13, 2020

    I got rid of a CM1000 today off my account as it broke just after 2 years.  The only I found to do it was to open the netgear app up on your phone and let it connect.  Then at the bottom is a place to select support.  Then select the 3 verticle dots in the top right corner.  Remove device appears.  I went on line afterwards and it was in fact removed.