I want to block access to my daughter's chromebook so she'll go to bed and then turn it on later after she's awake. Or at least threaten her that I can do it. I have turned on Access Control. When I check the box next to her device then click the Block button, a dialog box Do you really want to block access to selected device(s) pops up and I click Ok. Then the green Allowed next to her device quickly turns to a red Blocked. But in about 3 seconds, the screen refreshes and the Blocked changes back to Allowed. I've contacted support and all they have to offer is 1) make sure your firmware is updated and 2) hard factory reset of router I've checked and my firmware is up to date. I've already tried turning off router and also rebooted router. I really really really would rather not do a hard factory reset and then reconfigure my router again. I'm hoping someone out there has encountered this and could enlighten me and other future users who may havel this problem. Any help would be appreciated. Thank you in advance!

plemans michaelkenward Christian_R I finally got around to logging back into RAX35 today and lo and behold it told me there was a firmware update! Interestingly I have my RAX35 set to Enable to Auto update firmware so I'm wondering why it didn't automatically update?!? Anyway, I updated, router rebooted, and now I'm version 1.0.3.80_1.0.1 and the Blocking works!!!! Next I'm going to reinstall the phone app and hope that works... it should. Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank youfor all your time and help! You have restored my faith in Netgear routers! :-)

Something you could try would be to re-install the firmware. Maybe something was corrupt in it. Also, try changing it via the browser and not the app. worst case? Setup the guest wifi and give her access to that. (change the primary wifi's password) Then just turn the guest network on/off as needed.

Hi plemans & DaVooD, Hope all is well! I'll follow up with the product teams to see if there maybe a possible FW release for the RAX35. I'll update the thread as soon as I can. Thanks, Christian

Hi DaVooD, Our product teams are working on a FW for the RAX35 and we are expecting to have it released soon. Please stay tuned! Regards, Christian

How do I "reinstall" a firmware? I currently have my router set to auto update. Hmmmm... I like your other idea too about putting her over to guest network. But I'd still like to know why the Blocking feature is screwed up. Thanks for the options! I appreciate you responding :) Stay inside and be safe sir.

Can't BLOCK my kid's access | NETGEAR Communities

33 Replies

plemans
Guru
Apr 06, 2020
Something you could try would be to re-install the firmware. Maybe something was corrupt in it.
Also, try changing it via the browser and not the app.

worst case? Setup the guest wifi and give her access to that. (change the primary wifi's password) Then just turn the guest network on/off as needed.
- DaVooD
  Guide
  Apr 07, 2020
  How do I "reinstall" a firmware? I currently have my router set to auto update.
  
  Hmmmm... I like your other idea too about putting her over to guest network. But I'd still like to know why the Blocking feature is screwed up.
  
  Thanks for the options! I appreciate you responding :) Stay inside and be safe sir.
  - plemans
    Guru
    Apr 07, 2020
    DaVooD wrote:
    How do I "reinstall" a firmware? I currently have my router set to auto update.------follow the manual update procedure from the manual. It tells you how to update.
    
    Hmmmm... I like your other idea too about putting her over to guest network. But I'd still like to know why the Blocking feature is screwed up.-----if you were using the app, maybe it was just the app. Have you tried it through the browser?
    
    Thanks for the options! I appreciate you responding :) Stay inside and be safe sir.

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Can't BLOCK my kid's access