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Forum Discussion
can't log into router
I have a RAXE500 Netgear router firmware version v1.2.14.114. I am unable to get access to this router with any method. The ip address doesn't work and the web address takes me to the netgear website...
You'll need to press the reset button on the back of the router for 10-15 seconds then release and setup the router from scratch with a wired PC and web browser:
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I recommend disconnecting everything from the router and disconnect the router from the ISP modem/ONT as well. Once you get it setup, you can reconnect it back to the ISP modem/ONT.
What brand and model# is the ISP modem/ONT?