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Connection is dropped to WAN precisely at 4am ET (for my timezone) and no WiFi
Had this started to happen about a week ago with a Nighthawk RAX50v2. Connection is dropped to WAN precisely at 4am ET (for my timezone) and no WiFi or DHCP is running either - all hosts are disconnected. Router has red light when i find it in the morning. I restart of router gets us going again. Will try to reload the prior firmware - the mobile app experience was definitely a bit wonky.
5 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a factory reset and setup from scratch been performed since last FW update?
Might also check to see if Protected Engine is enabled, if you see this feature on the routers web page.
Connection is dropped to WAN precisely at 4am ET
that's strange. 4am precisely.
how did you find that?
Router has red light
which one?
the RAX50v2 User Manual p11 says only ethernet LAN ports 1-4 have amber lights to indicate 10/100Mbps - instead of white=1Gbps.
pg 98 says:
An amber icon indicates that the Internet port is configured but cannot get an
Internet connection (for example, because the cable is disconnected), that a WiFi
network is enabled but unprotected, or that another situation that requires your
attention occurredbut that's about an icon in the web admin console GUI.
- My mistake on red light, only when I have to reboot via push switch every morning when I wake up. When I find the device in mornjng all white lights, essentially.
Re: time of shutdown - I run services that are always on and require WAN access and their logs indicate drops at precisely 4AM ET every day. unfortunately I’m recovering from a flu and haven’t had opportunity to noodle much more.
I suspect some incomplete firmware push. A little over a week ago was prompted to update and tried and the router never rebooted but also no network either. Reboot got me back to 1.1.3.18. I should have never updated firmware - usually more trouble than worth when device is performing fine. I will exhaust all troubleshooting steps prior to a factory reset. Will try manual firmware load from web admin console.- Seems as if the router’s GUI in admin console got a significant update. *many* more settings and even things like scheduled wireless signal on / off times. All schedules are not set and disabled, but very intriguing. I also have Ethernet connected devices that get connectivity dropped so that feature alone malfunctioning wouodnt explain this.
