Connection issue

Question

I have a Nighthawk 6 E router and a Nighthawk X6 AC2200 extender and lately the extender has been dropping the internet connection from the router at least once a week and I have to unplug the extender and plug it back in for the connection to work again. Has anybody else had this problem and can anyone tell me to to fix this problem.

Tyler

Tlove · Answer

Sir,&nbsp;&nbsp;Thanks for the help, I just finished doing step 1 and now I will have to wait and see if it drop the connection again.&nbsp;Tyler

Tlove · Answer

Let me give the correct data for my router and extender, my router is a Nighthawk AX11000 Tri-Band WiFi Router (RAX200) and the Extender is a AC2200 Tri-Band WiFi Range Extender (EX7700). Additional information is my service provider is COX and I am using their Gigbit service. I switch out my cat5 cable and are now using Cat6 cables. Sorry about the mistake.

Tyler

Kitsap · Answer

A couple of questions.&nbsp;&nbsp;Upstream of your RAX200 is a COX modem/gateway.&nbsp; What is the brand name and model number of that device?&nbsp;The connection between your RAX200 and your extender, is it via Wi-Fi or is it via Ethernet cable?&nbsp;&nbsp;

Tlove · Answer

The Modem is a ARRIS: SURFboard SBG 8300 and the extender is connected by WI-FI.&nbsp;&nbsp;Tyler&nbsp;

plemans · Answer

The SBG8300 is a modem/router combo device.&nbsp;
Is it in bridge mode?&nbsp;If not, you're in a double nat.&nbsp;
A double nat happens when you cascade more than 1 router. https://kb.netgear.com/30186/What-is-Double-NATFixes? There’s 3 options but only use 1. 1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. 2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features. https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

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Connection issue

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