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Thezza_'s avatar
Thezza_
Follower
Dec 04, 2020

Crashing on 5Ghz

Hey all

 

Just picked up the RAX120. Ran the initial set up, updated the firmware. All through the initial Netgear app wizard.

 

I seem to be getting crashing on 5ghz when using any kind of intense bandwidth.

 

On running speedtest.net or starting downloads via Steam or Playstation 5 the wifi completely drops out for 5ghz and i can't access 2.4 for several minutes, ethernet still seems to work at this time. 

 

I've tried factory resetting and seem to get the same issue. 

1 Reply

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  • plemans's avatar
    plemans
    Guru
    Dec 04, 2020

    Try manually reinstalling the firmware to it. 

    If something was corrupt in the update, a reset only clears settings, not overwrites the firmware. 

    So install it over a hardwired connection, then reset again, and reinstall manually (not from backup)

    If that doesn't help, I'd either exchange it (since its new) or open a support case with netgear.