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matt91486's avatar
matt91486
Follower
May 13, 2021

Different Netgear network appears than on label (AX3000)

Hello. I'm trying to set up a new router. The sticker on the router says it should appear under Netgear85, and provides a password. This network does not appear. However, when the router is connecte, a different network (Netgear88) appears. The password provided does not work with netgear88. This network disappears when the router is unplugged, and the correct network never appears.

How do I solve this conundrum?

1 Reply

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  • antinode's avatar
    antinode
    Guru
    May 14, 2021

    > [...] a new router. [...]

     

       If it's actually new, hence under warranty, then I'd complain through
    official channels: http://support.netgear.com/

     

       If it's out of warranty, and someone just put a differently
    programmed board behind that label, then you might be stuck with an
    unknown default wireless-network passphrase (or two).

     

       So long as you can get to the router's management web site, you
    should be able to set the SSID(s) and passphrase(s) to whataver you'd
    like.