Forum Discussion

Tutor

Apr 27, 2020

Disabling Airtime Fairness (SONOS Support Recommendation) RAX75

Hello, Sonos was jumping between my wifi networks and now it won't connect at all to the Nighthawk router (hard wired through ethernet or otherwise). Sonos said that disabling airtim fairness is...

Troubleshooting

Christian_R

NETGEAR Employee Retired

Apr 30, 2020

HI dmontgo,

Thanks for getting back. There is currently a newer firmware version available for the RAX75. May you update to the latest firmware version and we recommend performing a factory reset after updating your firmware.

https://kb.netgear.com/000061796/RAX75-Firmware-Version-1-0-2-76

Christian

dmontgo

Tutor

Apr 30, 2020

Interesting- checking for firmware through the router said it was current. Done, updated... Still no Airtime fairness option

Christian_R
NETGEAR Employee Retired
May 01, 2020
Hi dmontgo,

Thanks for getting back. I was able to confirm with our product teams that the RAX75 currently does not support Airtime Fairness. I have requested for the user manual to be updated immediately.

Thank you for understanding,

Christian
- dmontgo
  Tutor
  May 01, 2020
  Thanks. Can you confirm or deny that SONOS will work with this router? Thanks again
  - Christian_R
    NETGEAR Employee Retired
    May 01, 2020
    dmontgo,
    
    We have not received any reports of SONOS not being compatible with the RAX75. I would recommend contacting our support team for further investigation if your issues persists.
    
    https://www.netgear.com/support/default.aspx
    
    Christian