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Forum Discussion
Firmware RAX15
I received an email that my firmware needs to be updated due to new security. The Nighthawk app does not look like the instructions. The router/modem admin screens do not look like tbe instructiins. I called for help and was told that my ISP is responsible for firmware updates. I called ISP and said Netgear rep is wrong since it is my device and it has to be updated by me. I got the runaround and the person seemed to know what i am talking about. I am an insurance person and do not know tech stuff but this should be pretty simple. I plan on returning the router to Amazon and replacing it with one from another manufacturer because i am concerned about the security of my network.
1 Reply
> Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Is that accurate? Look for "Model" on the product label.
> [...] I called for help and was told that my ISP is responsible for
> firmware updates. [...]That would be true for a DOCSIS cable modem+router, not for an
RAX120.https://kb.netgear.com/000036375
> [...] I plan on returning the router to Amazon and replacing it with
> one from another manufacturer [...]How, exactly, would you expect that to change anything regarding
firmware updates?