Had to reboot now can’t access subscriptions

Question

I have a nighthawk RAX42 router. I signed up for a parental controls subscription and somehow ended up putting the entire household on pause. Then I couldn’t unpause since I couldn’t access the Internet. Had to reboot the router and set it up again now the app isn’t showing my parental controls dashboard so I can’t access that service but it still slows as one of my subscriptions and still says I’m going to be charged and my free support ended on 12/18/2021, so I can’t open a support ticket. Can anyone Please advise

FURRYe38 · Answer

Netgear has set up a community forum specifically for the Smart Parental Controls/Circle product. Most of the people who watch that forum are more likely to have experience with Smart Parental Controls and Circle and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controlshttps://www.netgear.com/home/services/smart-parental-controls/
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To get a hold of support for subscriptions services like Smart Parental Controsl/Circle, click on "MyNetgear" at the top.Register an account (or login) and then the device.From there you can start the support process.Click on: My Support----&gt;Contact Support----&gt;Get help with my subscription service
Please use this link to the main forum product list to review and choose where to make your posts.&nbsp;https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgearhttps://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US
Thank you.

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Had to reboot now can’t access subscriptions

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