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Draama's avatar
Draama
Aspirant
Apr 28, 2021

having trouble with my xbox series x staying connected

I recently bought an new xbox seriex x anf for some reason it seems almost everyday around 11pp to 4 am the internet connection will drop on it about 5-10 times in an hour and each drop lasts about 15-30 seconds sometimes it drops and wont even reconnect ill have to reput in the password or restart the console i have tried multiple things like setting an static ip, port fowarding, even changing the channels for less traffic (changing the channel helped a little) im lost on what to do.xbox community some have this problem some dont some says its a router problem. also to note i had previously an xbox one x never had this problem its in the same spot as it once was. 

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello Draama,

     

    What firmware version is your router currently on? I would recommend checking for a firmware update. 

     

    Christian 

    • Draama's avatar
      Draama
      Aspirant
      Currently up to date version V1.0.3.106_1.0.50
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hello, 

         

        Have you had a moment to get in contact with our support team or Microsoft? Are any other devices having issues staying connected to the network?

         

        Christian