How to completely stop automatic firmware update please.

Question

Hi. I have newly purchased the NetGear Nighthawk RAZ120. It works well. I went into the settings and disabled the automatic firmware updates, but it still runs, and the firmware seems to be updated everyday. This is such a nuisance as I lost all connections every time. This is especially bad during office hours when I work from home and in conference meetings.

Why does it still runs even though I disabled the automatic update? Why are there so many firmware updates NetGear, come on? And most importantly, how do I stop this for good and only check when I want to update it please?

This is getting on nerves.

Thanks.

FURRYe38 · Answer

What Firmware version is currently loaded?
RAX120?&nbsp;
Should not be updating every day I believe.&nbsp;
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
&nbsp;
Has a factory reset and setup from scratch been performed since last FW update?&nbsp;A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
Then disable Automatic Updates?&nbsp;

Neam · Answer

Thanks FURRYe38 for your fast response. Much appreciated. my firmware version is "Router Firmware Version V1.2.8.40" and it is the latest version. I don't know the details of my modem, it is provided by my ISP Provider. It's a "NowTv Hub Two" Modem, which I connect to my NetGear router with a Cat5e cable. I can buy a new cable Cat6, but why would the issue be the cable?

It works fine, but once a day it does this "[Initialized, firmware version: V1.2.8.40] Monday, May 15, 2023 13:53:25", and when that happens, all connections are lost for a few minutes until it finishes. The "Disable automatic firmware update" doesn't work at all. Never had this issue before with any previous routers.

microchip8 · Answer

It is not updating your firmware daily. That's not possible for multiple reasons. What it's doing is crashing and rebooting, hence the message you see about initialization and losing connection for a few minutes until it's fully up. There are multiple, lengthy threads on here about the RAX120 crashing/rebooting. Might try a forum search.

FURRYe38 · Answer

Sounds like your modem is a gateway modem with built in router and wifi.&nbsp;This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routershttps://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.&nbsp;
Try option #2 first.&nbsp;
&nbsp;
The message your seeing does not indicate a Automatic Update. Rather the router is rebooting on it's own for unknown reasons. This is not a automatic update issue.&nbsp;
&nbsp;
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
&nbsp;
Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.
&nbsp;
What is the first 3 characters of the routers serial number?&nbsp;
&nbsp;

Neam · Answer

Thanks. I will&nbsp; try all your suggestions later on and will update this channel if it works.

Forum Discussion

How to completely stop automatic firmware update please.

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