NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Wmlberryhill's avatar
Sep 09, 2021
Solved

Installed sax50s router in home. All devices connected but laptop. Laptop located all neighboring wi

Laptop will not recognize router. It locates all other networks in area. Any suggestions
  • Thank you very much for your help
    Found wifi card on computer and opened tab. Went to driver file and there was a button to update driver. After updating everything is working fine.

6 Replies

  • Not sure what SAX50's are. Maybe you mistyped a model number? 

    What laptop is it? 

    what wireless card is in the laptop? 

    What driver is installed for the wireless card? 

    • Wmlberryhill's avatar
      Wmlberryhill
      Tutor
      Model is RAX50S
      Computer is older Sony VAIO
      Not sure of wifi card or driver
      • plemans's avatar
        plemans
        Guru

        Wmlberryhill wrote:
        Model is RAX50S
        Computer is older Sony VAIO
        Not sure of wifi card or driver

        That wifi driver and card is key as some of the older wifi cards have issues seeing wireless AX. 

        Go to your device manager on the computer. It should list what your wireless card is. From there you can look up your driver. 

        Then go to the device manufacturer for the wirelss card (not sony) and download and install the latest driver.