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Solved
Internet speed check works but no internet
NETGEAR - Nighthawk AX4200
I run the internet test speed on the app and everything comes back great. But no devices will connect. Once I noticed this I took a look at the router and found that the internet light was not lit up. What is going on and how can I fix this?
I run the internet test speed on the app and everything comes back great. But no devices will connect. Once I noticed this I took a look at the router and found that the internet light was not lit up. What is going on and how can I fix this?
What model# router do you have? RAX##/###?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed ?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
3 Replies
What model# router do you have? RAX##/###?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed ?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.- I’m hesitant to say what the fix was lol but I had the cable plugged into the input 1 instead of the internet.
That would probably be the cause.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡