Losing the wi-fi randomly

Question

I have an RAX50 router purchased in 2021. We have 2 PCs that randomly lose the wi-fi and at different times. When PC1 is affected, I can't ping the router and PC2 can't ping PC1. The router also refuses connection to PC1 when I try to sign into the router.

I've tried so many things:

made sure firmware was up-to-date;
tried different drivers;
rebooted modem, router and PCs;
deleted/recreated adapters;
etc., etc.

I have a smart TV and Roku and cell phone that don't lose connection though they're probably not used as often as the PCs.

I've read that routers should last 3-5 years so, is it time to get a new one or does anyone have a suggestion that I may not have tried?

Thank you in advance,

-mary

Kitsap · Answer

Nothing wrong with that approach.&nbsp; Good luck!

Kitsap · Answer

usafmary&nbsp;wrote:I have an RAX50 router purchased in 2021.&nbsp; We have 2 PCs that randomly lose the wi-fi and at different times.&nbsp; When PC1 is affected, I can't ping the router and PC2 can't ping PC1.&nbsp; The router also refuses connection to PC1 when I try to sign into the router.&nbsp;I've tried so many things:made sure firmware was up-to-date;tried different drivers;rebooted modem, router and PCs;deleted/recreated adapters;etc., etc.I have a smart TV and Roku and cell phone that don't lose connection though they're probably not used as often as the PCs.I've read that routers should last 3-5 years so, is it time to get a new one or does anyone have a suggestion that I may not have tried?Thank you in advance,-mary&nbsp;Do you allow either of the PC's to go into power save (sleep) mode?&nbsp; If yes, check the PC settings to see if the adapters are also allowed to go to sleep.&nbsp; Some adapters are better than others in restoring a connection after coming out of sleep mode.&nbsp;&nbsp;

usafmary · Answer

They both go into sleep mode but sleep on the adapters isn't allowed.&nbsp; Thank you for your suggestion though.

Kitsap · Answer

I presume the PCs are connected via the 5 GHz Wi-Fi band.&nbsp; Are you using any channels in the DFS frequency range?&nbsp;Is smart connect enabled?&nbsp;&nbsp;

usafmary · Answer

Both 2.4 and 5 GHz are set up on the router. Smart connect is not enabled - Enable AX is selected. I'll have to find out what the differences are and try smart connect the next time one of the PCs loses connection. Most, if not all, of the settings on the router are from the factory.

As for DFS frequency range, I'm not familiar with that. I'll have to see if I can find that on the router.

Thank you for your suggestions.

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Losing the wi-fi randomly

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