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Forum Discussion
Boombar
Mar 06, 2019Tutor
My laptop doesnt see my Nighthawk AX8 with AX WiFi enabled
One of my laptops doesnt see the router with AX WiFi setting on.
After i disable it it does see it.
Any suggestions of a workaround on either end?
What am i missing if i turn off the AX WiFi?
...
gmbart01
Mar 19, 2019Aspirant
I hope everyone who is disabling AX is submitting support requests. For a 400 dollar router, you shouldn't be turning off features because legacy equipment doesn't work with it turned on and be okay with it.
I not only had issues with the AX stuff, but the 5G band was completely unstable at the default of up to 2400 (channel 156 or whatever it was) got better at up to 4300 (auto switched it to channel 36), but even with a windows hardwired remote session to a laptop about 4 feet away from the router I couldn't keep a stable 2G connection either.
My next step is on the above issue is to get a network analyzer and figure out what channels are saturated because I shouldn't be having this issues with this equipment.
Good luck!
- TomPozJun 10, 2019Initiate
New installation. Could connect to iphone but not to Windows10 Dell laptop. The RAX80 never appeared in wi-fi connection choices. Out of curiosity/frustration, I went to my old Dell Windows 7 laptop and there it was as wi-fi connection choice. I clicked right into the new router. Any input as to why my W10 can't connect is appreciated.
- schumakuJun 10, 2019Guru - Experienced User
Your Windows 10 Inhell wireless drivers require an update - even what the vendors like Dell are offering is often not up2date, and older 802.11ac drivers fail to connect to radios with 802.11ax support -> Intel® Driver and Support Assistant (Intel® DSA)
- avtellaJun 10, 2019ProdigyGet WiFi drivers from Intel’s website not Dell. Intel fixed an issue where some older WiFi cards like the 7260ac would not connect to newer AX routers when AX mode was activated. Also as others mentioned unless you have a new laptop with Intel AX200 aka Killer AX1650 or latest gen phones, AX mode can be turned off.