NetGear WiFi Range Extender AC1200 Model EX6120

Question

We purchased a NetGear Nighthawk X6in 2019 and purchased a support package which expired 4/2/20. After the expiration date my problems started. Was this a coincidence or planned to get me to signup for another year of support? I hope and pray not. Any thoughts?AC1200Model EX6120

plemans · Answer

By nighthawk x6 do you mean the R8000?And you've connected the EX6120 to it?&nbsp;What fimrware is on both?&nbsp;And what modem/gateway are they connected to?&nbsp;What issue are you having? the community forum can be quite helpful but we need info to go off. Be specific with your details as we're not there to see whats going on, what you've tried doing to fix it.&nbsp;

JimMac7 · Answer

The Model # is EX6120. &nbsp;Our internet provider is Fidelity Communication. &nbsp;Their phone/modem works decently well and never requires resetting. &nbsp;We were trying to use the NetGear Night Hawk because it was new and we paid several $100 for it. &nbsp;The range extender (AC 1200) is not the issue, it is the router constantly needing to be reset. &nbsp;The resetting isuues began after my support contract expired. &nbsp;Thus, my thoughts about contract not being renewed being connected to my recent problem. &nbsp;

plemans · Answer

JimMac7&nbsp;wrote:The Model # is EX6120. &nbsp;Our internet provider is Fidelity Communication. &nbsp;Their phone/modem works decently well and never requires resetting.----Doesn't answer which one it is. This is key.&nbsp; &nbsp;We were trying to use the NetGear Night Hawk because it was new and we paid several $100 for it. &nbsp;The range extender (AC 1200) is not the issue, it is the router constantly needing to be reset. -----why is it needing to be reset? Details about the full issue helps more than being vague and just saying it needs to be reset.&nbsp; The resetting isuues began after my support contract expired. &nbsp;Thus, my thoughts about contract not being renewed being connected to my recent problem. &nbsp;So:modem:Firmware on RAX200:Firmware on EX6120:actual issue you're having with details:

JimMac7 · Answer

So: ???? Who are you? Do you work for NetGear? Are you trying to help or obfuscate the issue? I can’t provide you with the firmware info you requested. So, one more time, my NetGear Night Hawk Router worked the way it was engineered/designed until the support contract we purchased expired (April 4, 2020). This is my first time ever purchasing a technical support contract. It appears my purchase may have been a mistake and possibly made me an unwilling marketing target.modem: hitron Model: CODA-4589Firmware on RAX200: ???Firmware on EX6120: ???actual issue you're having with details: I am not a router expert and only assumed when we bought the NeGear Night Hawk, we were buying a reliable high quality product.

plemans · Answer

JimMac7&nbsp;wrote:So: ???? Who are you? Do you work for NetGear?---No, I don't. This is the community forum where people come for help with issues. And we're just volunteers trying to help others out for free. We're not paid. And we can't work off vague descriptions or no descriptions. i'm not going to fight to get details about whats going on to help you. Good luck.&nbsp; Are you trying to help or obfuscate the issue? I can’t provide you with the firmware info you requested. So, one more time, my NetGear Night Hawk Router worked the way it was engineered/designed until the support contract we purchased expired (April 4, 2020). This is my first time ever purchasing a technical support contract. It appears my purchase may have been a mistake and possibly made me an unwilling marketing target.modem: hitron Model: CODA-4589Firmware on RAX200: ???Firmware on EX6120: ???actual issue you're having with details: I am not a router expert and only assumed when we bought the NeGear Night Hawk, we were buying a reliable high quality product.-----Still no details.&nbsp;&nbsp;

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NetGear WiFi Range Extender AC1200 Model EX6120

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