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Forum Discussion
Night Hawk RAX120
Just lost all original, secure settings...been seemlessly running since Dec 2019. The last few days I began to periodically lose internet connection. I thought it was issues with my internet provider but all testing from my provider indicated no outages and clear access to my internet modem.
I rebooted both the modem and RAX120 and all worked fine...for awhile...then the same thing would occured. I rebooted both again and all worked fine but the problem occured with greater frequency until this afternoon. Again I rebooted both the modem and the RAX120 and received a notice from one of my background running softwares that it did not recognize the certicate on the router. I checked the Night Hawk phone app and it indictated that the router had not been setup.
Why would this suddenly happen? Could it be that some "hacked" into the router? Could it be an issue with this router? Should I completely reset the router and set it up again the same info or should I rename everything?
Thank you.
16 Replies
What firmware is on the router? (please don't say the latest)
The RAX devices are pretty new. potentially it could be a firmware issue and either a upgrade or downgrade is needed.
.114
Reset the router using the rear pin hole method and set it up as new. Do not use a saved config.
the chances are you have auto update on and firmwares been updated and there's a corruption issue. Resets solve this and you might want to turn auto update off and just check manually so you are aware next time the router updates.
There's a hot fix out, install this and reset the router afterwards.
https://www.netgear.com/support/product/RAX120.aspx
- Factory reset didn’t help for me. There are multiple threads on this forum that are all devoted to this same problem that randomly popped up in March. Clearly a widespread issue. Wish Netgear would address it.
