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Forum Discussion

thelightfoots's avatar
Dec 30, 2022
Solved

Nighthawk AX12 12-stream AX6000

After installing a new Nighthawk Modem and Nighthawk AX12 12-stream AX 6000 router, I am having difficulty with my Fire Stick.  The logon sheet shows the TV is connected to the wi-fi, but there is no internet connection.  The wi-fi has an internet connection, as I use it with my iPhone, iPad, and Mac laptop.

 

Obviously, I need the Internet for the TV to function.  Does anyone know why I have this situation and how to correct it?  Thank you.

 

 

 

  • What actual device do you have? AX6000 is a speed, not a model. 

    What modem/gateway is the router connected to? 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Something to contact Amazon about since the Fire stick is there product...

    • thelightfoots's avatar
      thelightfoots
      Aspirant
      Thank you for the quick response. That’s the first thing I will do in the morning after I get the cows milked and the chickens fed. Thanks again, have a great weekend.

      Jim
  • plemans's avatar
    plemans
    Guru - Experienced User

    What actual device do you have? AX6000 is a speed, not a model. 

    What modem/gateway is the router connected to?