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ScottW61's avatar
ScottW61
Follower
Feb 01, 2021

Nighthawk AX4 AX3000 goes offline after about a month of use

I returned the first ax3000 and replaced it with a new one. Did the set up internet works for about a month then goes out. All lights are green but no connection. Luckily I have kept my old netgear g54 so I can at least have access. Is this unit just junk or do I need a degree in electronics to keep it working? I have no router knowledge at all. Anyone else have this kind of issue? If so is there a fix that I can do?

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 05, 2021

    Hello ScottW61,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian