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Forum Discussion
Kimberlyperu
May 30, 2021Follower
Nighthawk AX4 RAX40
My fiber Optic modem went down on Wednesday. I finally got someone here to fix it. My router showed that it was trying to connect to the modem but couldn't. Before this, the internet people kept tell...
Christian_R
Jun 03, 2021NETGEAR Employee Retired
Hello Kimberlyperu,
Is you fiber optic modem a modem only or gateway? You may try factory resetting your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again.
Christian