NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AX8 AX6000 (RAX75) does not connect to Routerlogin.net
Set up my Nighthawk AX8 AX6000 WiFi Router(RAX75) today. I could not stay connected to routerlogin.net after it asked me to change the password (safari couldn't reach server - same error msg when typing in IP address). I used my Nighthawk App to complete the setup & change the SSID names & passwords.
So far the router is working fine but I still cannot connect to routerlogin. I reset the router to factory settings and had same issue of not being able to complete the set up thru the website. I tried CHAT help & phone support. Both made me reset router again. Tech guy on phone disconnected me after 1/2 hr & I couldn't reconnect with him. Next option was to open a new ticket & factory reset AGAIN.
All my routers are Netgear. I've never had this issue before.
In addition to not connecting to the IP address directly or thru routerlogin, my guest networks are not showing up - even though the app shows they are enabled.
Any ideas or do i have just have a buggy router that needs to be replaced?
tnx
6 Replies
1. What modem are you using? (model #)
2. Firmware on your RAX?
3. have you tried a different browser or pc?
1. What modem are you using? (model #)
**RAX75 - 100NAS
2. Firmware on your RAX?
**it was updated upon installation to: V1.0.1.70_1.030
3. have you tried a different browser or pc?
****Hmmm we only have Macs & apple products but I just tried Google Chrome & was able to log in on another laptop. Thanks for the suggestion but....
What's up with that??
Is this router not compatible with Safari and IOS?
Lulumadd wrote:1. What modem are you using? (model #)
**RAX75 - 100NAS------This is the router model. not the modem. We ask modem model because some people are running modem/router combo devices connected which can cause many issues. Similar to what you're experiencing.
2. Firmware on your RAX?
**it was updated upon installation to: V1.0.1.70_1.030
3. have you tried a different browser or pc?
****Hmmm we only have Macs & apple products but I just tried Google Chrome & was able to log in on another laptop. Thanks for the suggestion but....
What's up with that??
Is this router not compatible with Safari and IOS?------it is but sometimes the browsers have data retained in their cache or other issues. Even chrome had a version with issues. Which is why if a device is having issues, its worth trying a different browser, pc, or even just clearing out your browser settings. its a simple first step.
