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Forum Discussion
Nighthawk Ax80 got hacked?
Recently, I realized the internet got extremely slow, so I checked and show devices I don’t recognize on my network through the mobile app.
I Tried locking those devices, still seem very slow. So I decided to Change my password. then speed got SO much faster.
Then a few hours later those devices came back on again. I checked all my network devices and realize those login doesn’t seem like to be any device at my home. So I am thinking someone has hacked my network. I change password, no one suppose to have it, I didn’t connect any home devices, this person would manage to connect to my WiFi.
I have the AX80 with new firmware update.
I don’t recall the admin passwords but I had it setup on my phone. So I can still login from my phone. What should I do? I have tried using more complicated passwords too. Doesn’t seem to help.
Using WPA2 as well.
I Tried locking those devices, still seem very slow. So I decided to Change my password. then speed got SO much faster.
Then a few hours later those devices came back on again. I checked all my network devices and realize those login doesn’t seem like to be any device at my home. So I am thinking someone has hacked my network. I change password, no one suppose to have it, I didn’t connect any home devices, this person would manage to connect to my WiFi.
I have the AX80 with new firmware update.
I don’t recall the admin passwords but I had it setup on my phone. So I can still login from my phone. What should I do? I have tried using more complicated passwords too. Doesn’t seem to help.
Using WPA2 as well.
3 Replies
Hello Fanale12,
I would recommend getting in contact with our support team using the link below. You may also try factory resetting your router and going through the setup assistant again.
https://www.netgear.com/support/default.aspx
Christian
Devices connected WiFi or Cable?
Don't just change your admin login password but equally as well change your SSID passwords for 5 and 2.4
Disable "Guest" logins...
Disable "Remote Login".....
Fanale12, you may wish to enable Access Control in the router, to allow only known devices to connect to your network – and, enable the access rule “Block all new devices from connecting.” While MAC authentication isn’t perfect, it should assist in preventing unknown/unauthorized devices from using the network.
