NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

eddablin's avatar
eddablin
Novice
Jul 15, 2022

Nighthawk RAX200. Can't always cast to Google Home Max via Chromecast

Hi all,

 

We have a Chromecast in our office. It isn't always avialablle to cast to and sometimes the Max when this happens it shows as offline in the Google home app. This is despite the Google Max being connected to the internet (contrallable via voice) and also on the same 5G band as the casting device.

 

We have Smart Connect turned on but I think we had the same issue with it turned off.

Tried OFDMA on and off. 

Looks to be no setting to change AP isolaiton?

 

Restarting can fix the issue temporarily. 

 

Any ideas for better reliabiltiy. 


Thanks 

4 Replies

Sort By
  • plemans's avatar
    plemans
    Guru
    Jul 15, 2022

    What firmware version are you on? 

    what modem/gateway are you connected to?

    • eddablin's avatar
      eddablin
      Novice
      Jul 15, 2022

      Firmware - v1.0.6.138 (latest)

      Gateway is a Virgin Media Hitron CGNV4

      • plemans's avatar
        plemans
        Guru
        Jul 15, 2022

        That hiltron is a modem/router combo device. It causes a double nat. 

        A double nat happens when you cascade more than 1 router.
        https://kb.netgear.com/30186/What-is-Double-NAT
        Fixes? There’s 3 options but only use 1.
        1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
        2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
        3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
        https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode