Forum Discussion
Nighthawk RAX30 disconnects all devices once a day
Nighthawk RAX30
Firmware: v1.0.10.94_3
Exactly once every single day at a random time all devices (wired and wireless) will disconnect from the network for several minutes. When it happens all the indicator lights are still white as if nothing happened. The indicator light on my Spectrum-provided modem stays the same as well. I have tried restarting, unplugging, factory reset, and checking for firmware updates. This issue has persisted for months, but I am finally getting frustrated enough to post on the forum.
Last time I called support for help they tried to charge me a $50 service fee for "advanced support" or whatever just to tell me to unplug it and plug it in again - which I had tried along with everything else when nothing could connect at all. Suddenly everything worked once I paid the fee. I am trying to avoid that scam again by posting here.
Thanks in advance to anyone who can help.
3 Replies
I'm having this same problem with the same router, on the latest firmware (V1.0.15.110_1), I've been troubleshooting for months. The disconnects last only a few seconds. That's long enough to disrupt services that need a continuous connection, and the fact that it happens once or twice a day means I can't safely do things in, say, an MMO where I could enter a time-restricted event only to be booted by the router for no reason.
So I returned the router and got a replacement. Didn't take long for the replacement router to do the EXACT SAME THING. Here's an example of a bunch of disconnects I recorded over the course of a few days:[Internet connected] IP address: 172.117.151.165, Wednesday, October 21, 2026 12:54:53
[Internet disconnected] Wednesday, October 21, 2026 12:54:50
[Internet connected] IP address: 172.117.151.165, Tuesday, October 20, 2026 22:06:54
[Internet disconnected] Tuesday, October 20, 2026 22:06:52 ----
[Internet connected] IP address: 172.117.151.165, Tuesday, October 20, 2026 06:29:34
[Internet disconnected] Tuesday, October 20, 2026 06:29:30
[Internet connected] IP address: 172.117.151.165, Monday, October 19, 2026 17:20:20
[Internet disconnected] Monday, October 19, 2026 17:20:18
[Internet connected] IP address: 172.117.151.165, Monday, October 19, 2026 00:53:32
[Internet disconnected] Monday, October 19, 2026 00:53:29 --------
[Internet connected] IP address: 172.117.151.165, Sunday, October 18, 2026 10:05:33
[Internet disconnected] Sunday, October 18, 2026 10:05:31 -------
[Internet connected] IP address: 172.117.151.165, Saturday, October 17, 2026 19:17:34
[Internet disconnected] Saturday, October 17, 2026 19:17:32 -------
[Internet connected] IP address: 172.117.151.165, Saturday, October 17, 2026 04:29:32
[Internet disconnected] Saturday, October 17, 2026 04:29:30 --------
[Internet connected] IP address: 172.117.151.165, Friday, October 16, 2026 13:41:36
[Internet disconnected] Friday, October 16, 2026 13:41:33
There have been more every day but I stopped recording times, and the log has been wiped from power cycles, factory reset, replacing the whole damn router, etc., but rest assured the daily disconnects are still guaranteed to happen.
Several of the disconnects happened exactly 14:48 hours apart from each other. The ones that weren't exactly 14:48 apart were within 13-17 hours of a prior disconnect. I already went through a whole bunch of crap with Spectrum, a tech replaced wires and the modems, they checked the modem logs for all the disconnect times I recorded above and saw no irregularities at those times on their end. I connected a laptop directly to the modem and ran continuous ping for several hours around the time window another disconnect was supposed to happen, the modem's connection stayed stable. At this point it's looking like it's the router, and that it's a problem with all RAX30 routers.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?I see a globe in the taskbar which I assumed means it disconnected. I will check next time it happens if I still have an IP. I will also check on my phone if it says "connected, no internet" or if the entire network disappears from the list.
