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EagleGrampa's avatar
EagleGrampa
Tutor
May 04, 2020

Nighthawk RAX35 drops nternet connection

My wifi router is Nighthawk AX4: RAX35 AX3000 (from the device label)

HW Version R1.0.5

FW Version V1.0.3.62_1.0.1

 

It seems that overnight, nearly every night, my router loses internet connectivity. I have internet (verified by ROKU device ethernet connected to Centurylink Modem).

I purchased this router on Black Friday 2019 and it has been reliable and without issues until recently as this issue has become more and more problematic.

Sometimes I can recover the internet connection by switching from 2.4 to 5 Ghz or vice versa. Other times only a power disconnect reboot of the router will get me reconnected. I am not against a factory reset but I don't want that to be the first action to see if the problem can be corrected.

 

I will say that a little more support from Netgear should be available for solving these issues as it would appear these issues (and there are many similar posts) occur after support is expired.

I look forward to any assistance he Community may provide me.

5 Replies

    • EagleGrampa's avatar
      EagleGrampa
      Tutor
      Jun 28, 2020

      Hello. I reset the device to factory defaults and then made everything the way it was before the factory reset. I haven't had an issue since I did that. Additionally, there has been 1 firmware update since then and I also implemented that new firmware version.

       

      Good Luck