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NMLiz's avatar
NMLiz
Guide
Feb 14, 2022

Nighthawk RAX38v2 dropping Internet since firmware update

Tonight I noticed on my iOS Nighthawk app that there was new firmware for the RAX38v2, so I told it to update. It took a short time, and then the app could no longer find the router...right, restarting, but it never did find it. After a long wait, I had to restart the router a couple of times for the Internet to come back and the app to find the router again.

 

Now it says the firmware is V1.0.5.106, so I guess it worked, but it keeps periodically dropping the Internet, even on wired connections. It had never done this before.

 

I also subscribed to Armor tonight, but I doubt it is relevant.

 

I am on a couple of PCs (Win 10) and several iOS devices.

 

Thanks.

3 Replies

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  • plemans's avatar
    plemans
    Guru
    Feb 14, 2022

    What modem/gateway are you connected to? 

    Waht I'd try doing? Anytime there's an issue after a firmware upgrade, a reasonable first step is to factory reset. Sometimes old settings can cause issues. If that doesn't help, try re-installing the firmware to the router over a hardwired connection. When we see corrupt firmware issues, it tends to be when people updated over wifi or using the app. 

    • NMLiz's avatar
      NMLiz
      Guide
      Feb 16, 2022

      OK, I will try a reset, which makes sense.

       

      Our modem is a Windstream Actiontec 3200, which is in bridge mode. We are in a rural area, so we are lucky if we get 10 Mb. I am wondering if Armor is simply adding more drag on our speed.