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blamas1's avatar
blamas1
Aspirant
Oct 09, 2020

Nighthawk RAX80 dropping signal all day

I'm sure this isnt the first time this has been discussed but i have a specific question.

 

My router has been dropping the wifi signal (both bands) frequently for about a month.

 

I decided to call tech support today. I knew i was out of my initial techinal support window. I wanted to see if they would let me file a claim. Surprise that didnt happen, but they said I had too much signal interference.

 

They said if I renew my tech support ($150ish) They would do the following;

 

  • Create a regional track ?
  • Enlarge bandwith?
  • Change my channel frequency?

 

I'm a novice here so what I'm asking first is will this fix my issue? Second, is it worth paying $150 for them to do this (ive spend so much on this router already)? Can I do this myself?

 

Any help would be much appreciated. Thank you

 

 

4 Replies

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  • antinode's avatar
    antinode
    Guru
    Oct 09, 2020

    > Model: RAX80|Nighthawk AX8 8-Stream WiFi Router

     

       Firmware version?  Connected to what?

     

    > My router has been dropping the wifi signal (both bands) frequently
    > for about a month.

     

       Do you mean that your wireless devices lose contact with the router,
    or that the router loses contact with your ISP, or what, exactly?  What
    about wired devices?

     

    > [...] they said I had too much signal interference.

     

       Not impossible.  Far from certain.  Especially if wired devices also
    fail.

     

    > I decided to call tech support today. [...]

     

       How, exactly, did you "call" whom, exactly?  Hint: If you don't start
    at/near "http://support.netgear.com/", then you might find yourself
    dealing with some (other?) scam artist.

     

    > o Create a regional track ?

     

       Huh?

     

    > o Enlarge bandwith?

    > o Change my channel frequency?

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for
    "Specify Basic WiFi Settings".  (Also "Troubleshoot".)


    > [...] will this fix my issue? [...]

     

       Will minor parameter changes stop a recurring total failure?  I doubt
    it.

     

    > [...] is it worth paying $150 [...]

     

       Not to me.  $150 could buy a nice used router with a different name
    on it.  I'd expect that to be more educational.

     

    > [...] Can I do this myself?

     

       Can you follow the material in the User Manual on the two items which
    make sense?  (And/or, do you know what "a regional track" is?)