NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

pnfard's avatar
pnfard
Aspirant
Mar 18, 2020

Nighthawk RX40 5G issue (Version V1.0.3.64_1.0.1)

I have major issue with 5G,

 

1. It keeps disappearing in SSID list when \I am away from the router and then apepars.

2. When SSID is present and I am connected, I can see connected but no internet.

3. Sometimes when connected the speed drops 20 2 Mb/s with lots of latency for download. When I use other rotuers or my old virgin Router, I get minimum of 100 mb/s with the same distance away from router.

 

The only solutionis rebooting the router and that is annoying as some of devices connected to 5G stop working while I am away from home.

 

11 Replies

  • what modem are you connected to? 

    when you updated the firmware, have you tried a factory reset and re-install? 

    • pnfard's avatar
      pnfard
      Aspirant

      Hi Pelmans;

          I have virgin box set as modem mode and connected the netgear as main router and Wifi access.

      1. I can confirm the latest version

      2. I can confirm reset to factory default and re-confirm everything again.

       

      Thanks

       

       

      • plemans's avatar
        plemans
        Guru

        have you tried downgrading the firmware a version, factory resetting, and re-installing? 

        the RAX devices are the newest devices. maybe yours has a bug.