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Forum Discussion

fcano42's avatar
fcano42
Guide
May 16, 2020

"No cases found" in my support portal

I've submitted 2 cases now but when I go to my.netgear.com it does not show any open cases.

How do I check for my open cases?

 

Thanks!
Frank Cano

 

 

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 20, 2020

    Hi fcano42, 

     

    You should have received an email confirmation with the case number(s)/details. If you did not, please provide me with your email address in a private message. 

     

    Christian 

    • fcano42's avatar
      fcano42
      Guide
      May 25, 2020
      Hi Christian,

      Thanks for your reply. I did receive and email when I opened the case and again when there was a response.

      But there was no link in the email to view the response and when I go to check my support it says “no cases”

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 28, 2020

        Hi Frank - May you send me a private message with the email address you used to open a support case. 

         

        Christian