No internet connection (Maxis Fiber Malaysia)

Question

Switching from the default router that Maxis gave me to this RAX120 router. Used the nighthawk app to setup but no internet connection detected.

Tried to setup manually using the ip 192.168.1.1 and changed the ISP to PPPoE and entered my maxis fiber user and password but still there is no internet connection.

I also have updated the router to its latest firmware but still no internet connection.

Christian_R · Answer

Hi FabChong,&nbsp;

&nbsp;

Welcome to the community! Would you mind telling providing us with the modem/gateway that the router is connected to. One thing to mention is that if you recently purchased the device, your device is provided with 90 days of complimentary support with our support team which can be accessed using the link below.&nbsp;

&nbsp;

https://www.netgear.com/support/default.aspx
&nbsp;

Christian&nbsp;

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No internet connection (Maxis Fiber Malaysia)

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