NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

stevengates45's avatar
Dec 18, 2020
Solved

Port Forwarding after Dumb Switch Bypass Completed

I have an RAX48 router and ATT 1Gbps service. I’ve completed the Dumb Switch bypass and it works great. I still have one problem though. I can’t seem to get the RAX48 to successfully setup port forwarding. If I use the ATT BGW210-700 to setup port forwarding, the ports remain open when I connect the RAX48. If I try to setup port forwarding with the RAX48 (after dumb switch bypass completed), the ports remain closed. Any ideas how to correct this? I’d like to setup VPN access on my RAX48.
  • Update: I reset the router and it works now. I had performed multiple resets in the past without success but for some reason it fixed my problem this time. Who knows, just glad it works now!

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello stevengates45,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • stevengates45's avatar
      stevengates45
      Tutor
      Update: I reset the router and it works now. I had performed multiple resets in the past without success but for some reason it fixed my problem this time. Who knows, just glad it works now!