NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Problem with Firmware Update to Ver V1.0.12.120_2.0.83
I have an RAX50 Router and just did a firmware update to Version V1.0.12.120_2.0.83
I was using a laptop with WiFi since it does not have an Ethernet port. After I did this update, I lost my internet connection. I then got out an old laptop that did have an Ethernet port and was able to get internet. Logged into my router and figured out that for some reason my SSID and my password was reset to something I did not recognize at all ... perhaps the original default ones? BUT, I never had this happen before with a firmware update. Good thing I had my old laptop with an Ethernet port.
Has anybody else done this firmware update and had a similar problem?
I am fine now. After I did the firmware update and then finally connected to Internet via Ethernet, I was able to log into my router via http://routerlogin.net/start.htm
I saw that my SSID and password for WiFi access were set to something that was not my own; I believe it may be the original factory SSID and password but not positive. So, I just reset my WiFi SSID and password back to what it should be for all my devices using WiFi devices to work OK. BUT, a firmware update should not do this. As far as I know there is no requirement that you do a firmware update via an Ethernet connected laptop ... is there?
Hope nobody else has this problem.
7 Replies
I've seen it happen but never had it happen to me.
You can try a factory reset/reinstall?
I am fine now. After I did the firmware update and then finally connected to Internet via Ethernet, I was able to log into my router via http://routerlogin.net/start.htm
I saw that my SSID and password for WiFi access were set to something that was not my own; I believe it may be the original factory SSID and password but not positive. So, I just reset my WiFi SSID and password back to what it should be for all my devices using WiFi devices to work OK. BUT, a firmware update should not do this. As far as I know there is no requirement that you do a firmware update via an Ethernet connected laptop ... is there?
Hope nobody else has this problem.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
