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MGorgol's avatar
MGorgol
Star
Aug 01, 2020

Purchased Armor But Nighthawk App States Expired

Hello

 

I recently purchased an Armor subscription but when I use my nighthawk app the summary page Security section states Expired -off

However, when I login to the armor.netgear.com website it shows that I have 332 days remaining. Whenever I use the nighthawk app and click on the security section it brings me to a subscription page. Something is out of sync. I tried to open a netgear support ticket but my rax80 was purchased last year and they won't allow me to open a case. Any guidance / advice will be most appreciated.

 

 

Thanks

2 Replies

  • oz_amg's avatar
    oz_amg
    Aspirant
    Aug 02, 2020

    I have the same problem. Contacted Bitdefender several times who have not been of much help and still haven't resolved the issue after 3 weeks. No reply since sending router ID and MAC address over 10 days ago.


    I have tried:

    1. Restarting router several times
    2. Deleted the Nighthawk app and re-installed
    3. Installed Nighthawk on a spare iPhone
    4. Disabled//Enabled remote management from Nighthawk.
    5. Router reset

    After router reset it now says Not Activate, but then doesn’t find my subscription and offers a trial, which then gets an activation error. 

     

    • JAlli's avatar
      JAlli
      Aspirant
      Jan 17, 2021

      I have the same issue.  App on my phone says Security Expired - Off. I have a receipt and our card was charged.  When I login to my PC it says it's on, but the Security button isn't clickable.