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bobsbusiness84's avatar
bobsbusiness84
Star
Nov 09, 2022

question about pro support

I'm considering the pro support extended warranty for my RAX120, being fairly tech savvy the additional cost of the telephone support option is unappealing, making the additional years hardware warranty at a cheaper rate my preferred option.

 

What I can't get my head around is how the conversation will work if in 2 years time I'm having strange hardware issues but I have no phone support coverage, because as we all know a technical conversation is usually of any potential RMA situation.

 

Any feedback/insight/personal experiences welcome... 

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Nov 10, 2022
    bobsbusiness84 wrote:

     

    What I can't get my head around is how the conversation will work if in 2 years time I'm having strange hardware issues but I have no phone support coverage, because as we all know a technical conversation is usually of any potential RMA situation.

     

    Hardware warranties depend on where you are.Some countries have more consumer friendly laws than the USA. But officially they run for a year. So after two years, you will need something else.

     

    Does paid for support via Gearhead cover extended hardware support?

     

    GearHead Support

     

    Ask them?

     

    Good luck reading the NETGEAR Terms and Conditions | NETGEAR-

     

    Of course, this place is free and will support things that date back to the 20th century. One of those turned up here yesterday.