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Forum Discussion
R8000 DNS constantly fails
I came to this forum to find a solution, only to find other customers having the same exact issue without a fix.
Ever since updating to firmware version V1.0.4.74_10.1.80 I get an error saying "Site can't be reached. DNS_PROBE_FINISHED_NXDOMAIN" no matter what website I go to. Sometimes websites don't even load.
It's been happening ever since this update came out and I find it infuriating that Netgeat hasn't come out with an update to fix this issue this whole time. Just to verify, I downgraded and the issues went away. Since this update fixes a critical RCE vulnerability, I'm forced to use this broken update. This is not how business should be conducted and this is not how customers should be trated. My only other option is to find a product to replace the router at this point and never buy another Netgear product again. I work from home and it's affecting my job and I will not stand for that. Netgear needs to get on the ball and put out a fix for this issue ASAP.
Netgear, get it together!
3 Replies
I'm sure they're working on it as its affecting multiple product lines and not just the R8000 that is running into this issue. But it takes time to figure out the issue, test it across all the product lines, and then push it out.
- It would be great to hear from them and acknowledge there is an issue and they are working on a fix. I agree it takes time, but this update released all the way back in July. How much time should it take to fix a serious issue? I can't even get to Google and had to downgrade again until I figure out what router I want to replace it.
the issue just seemed to crop up in the last 2-3 weeks from my posts here on the forum.
the R8000 has had some other issues not releated to DNS from prior.
and you won't get an "official release" from netgear. this is the community support forum where members of the public help out.
If they released an "official release statement" it could potentially open them up to legal issues and they're going to avoid that as much as possible.
