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Forum Discussion
Retired_Member
Nov 26, 2021RAX-120: android devices fails to obtain IP address
Hello, I Just purchased the RAX-120, set it up, all my home devices connected just fine. I went to device manager, renamed a few (including the device which now fails to connect ), a hour later the...
plemans
Nov 26, 2021Guru - Experienced User
Anytime there's an issue after a firmware update, usually the first thing I recommend is a factory reset. Sometimes old settings can cause issues or not update properly. Have you tried this?
- Retired_MemberNov 26, 2021
plemans Yes, i've tried the factory reset, both through the Nighthawk app and through the reset button on the back of the hardware, with no success. Also, i've noticed that the factory reset procedure keeps the same (latest) firmware version (and of course it resets all other device configs).