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danielshaw007's avatar
danielshaw007
Aspirant
Feb 10, 2021

Rax 120 no 5ghz..

Hi all

 

Just installed my rax 120 enabled smart connect so the router decides what uses 2.4 or 5ghz etc

 

I have noticed EVERYTHING is on the 2.4ghz and I checked with an wifi analyser app that the 5ghz is not broadcasting but its definatley enabled.

 

What am I missing?

 

Thanks

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  • danielshaw007's avatar
    danielshaw007
    Aspirant
    Feb 10, 2021

    edit: noticed red light in the routers web interface on the 5ghz so its not actually on but the option to enable it is faded.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 15, 2021

      Hello danielshaw007,

       

      If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

       

      https://www.netgear.com/support/contact.aspx

       

      Christian