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Forum Discussion
RAX 15 and Anywhere Access
I have the RAX 15 (AX1800) with Wifi 6. I am trying to make use of the Anywhere Access. I am able to turn it on in the Netgear app. However, when I turn my wifi off to try to connect to my router it tells me it cannot connect, that I'm using a data connection, and to turn the data off. So I turn it off (wifi still off) and it says there's no internet connection and that I should turn on Wifi or an LTE connection; Neither way works. The firmware is up to date with v1.0.4.100. No matter what I try I cannot connect to my router unless I am connected to my own wifi network. Any help is appreciated. Thanks
3 Replies
Nelman wrote:
I have the RAX 15 (AX1800) with Wifi 6. I am trying to make use of the Anywhere Access. I am able to turn it on in the Netgear app. However, when I turn my wifi off to try to connect to my router it tells me it cannot connect, that I'm using a data connection, and to turn the data off. So I turn it off (wifi still off) and it says there's no internet connection and that I should turn on Wifi or an LTE connection; Neither way works.
I'm puzzled. Those two messages don't add up.
If you turn off the wifi on the phone, if that is what you are doing, it will need LTE data to connect to the Internet. So telling you to turn it off on the phone doesn't make sense.
Here at least, on my phone with the wifi disabled it sees the absence of wifi and tells me to turn on mobile data. I do that and the thing connects using Anywhere Access.
Are you saying this does not work for you?
Have you tried using Anywhere Access to connect through remote wifi? That would confirm that you have it correctly set up and that it is the LTE link that fails. Some phones and some data services may not like this.
Anywhere Access is there for you to use a mobile app to access your router from somewhere, anywhere, out on the Internet. It does this using Netgear's cloud service as an intermediary.
Have you set that up?
If you are using the Nighthawk app, you don't say, if it can connect to the local wifi it will use that and establish a local connection. If you are out and about and it connects to another wifi service, it will go through the cloud service to establish a remote connection.
I always use remote wifi. Roaming data costs money.
- I agree that the messages are confusing which is why I asked about this here; they just didn't make sense. To answer your question, yes, I am using (or trying to use) the Nighthawk app. However, when I open the app, it does not allow or give the option to connect by means of anywhere access and actually tells me I'm offline and that my router cannot be found. I have not tried this, though, when connected to another wifi network, but that it something that I will look into.
Is there something I have to do in my Netgear account for my phone to access the cloud and therefore my router? All I have found is to turn anywhere access in the app and I have as well in the router settings via a browser.
Do you have any other suggestions or settings I should look at? TIA - Just tried to access my network while connected to another WiFi network (secure, not public) and it still cannot find my router. I can't find anything that gives detailed instructions on how to make this work; it's all "to use Access Anywhere turn " x" on and turn " x" on. Nothing more. Very frustrating, and Netgear tech support sucks! If it's not within the first 90 days of purchase they try to charge you money. They're the only tech company I've dealt with that won't help you without charging you after 90 days.
