RAX 20 bug (internet works, but LED is solid amber)

Hello,

I've experienced this odd bug where the internet status LED is stuck on solid amber while the internet works fine (after the network hickup it experienced).

It's very very unfortunate that Netgear doesn't allow me to create a support ticket to report this bug (since you only get mediocre support for a year or something like that)

Here is a picture showing that the LED is solid amber (it turned out a bit red on the picture, but you'll get the idea).

The web interface says that everything is fine.

This is often not true. It can't properly detect a network issue. For example, if I unplug the WAN cable, the webpage will still report that everything is fine, however, the router LEDs will indicate that there's something wrong.

Anyway, in this case, internet works fine.

The only workaround is to reboot the router by replugging it, since the power button doesn't do anything (pressing it doesn't turn off the router and the router automatically boots when the power is plugged in, so I have no idea why it's there in the first place).

On a sidenote, the "Model" option upon creating this post does not contain the RAX 20 (aka the AX1800). Perhaps it needs to be added, or Netgear never had the intention to support this product in the first place.