RAX 40 5ghz useless

Question

I got this router in December. The last few months I did a full factory restore on it twice. No matter what 5Ghz channel I select device won’t stay connected. I used WiFi Analyzerr to find the best channels etc. The router is becoming a pricey paperweight. Wired and 2.4Ghz work fine. I have heard some people say the firmware is to blame, but it has not been updated in ages. Can anyone tell me a stable firmware to try, or even a beta one? I am working from home and 2.4Ghz is kind of slow... thanks!

MlS1967 · Answer

I’m having the exact same issues. Factory reset didn’t help. Changing settings doesn’t help. This is hands down the worst WiFi router I’ve ever purchased!!! And Netgear support has been absolutely worthless. Telling everyone to stay away from Netgear products.

scott2003lhs · Answer

I am so disappointed. This RAX lineup could’ve been amazing. They don’t care. I have seen no acknowledgement of problems by netgear staff in this thread or any other. I guess I will get a competitors product. I used only netgear for 15 years. No more. Thanks. You lost a customer for not caring about us or your broken firmware.

Christian_R · Answer

Hello scott200lhs,&nbsp;

&nbsp;

Welcome to the community! May you try disabling AX to see if there any improvements.&nbsp;

&nbsp;

Christian&nbsp;

scott2003lhs · Answer

Hey. I have done that. Now my only device that won’t connect is an Acer Predator laptop. iPhone stayed connected all day but I had to roll back to the last firmware. I’m freaking annoyed. I’m assuming my laptop is the issue now. On newest firmware iPhone couldn’t stay on. It wasn’t given an IP address from router. Now the acer does that instead

Christian_R · Answer

Hi scottt2203lhs,

&nbsp;

I would check to see if your laptop is due for a WiFi adapter update.

&nbsp;

Christian&nbsp;

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RAX 40 5ghz useless

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