RAX 80 "Not Connected"

Question

After the last firmware update, my RAX 80 always shows the red "not connected to internet" icon on the Basic Homepage of the interface.&nbsp; Even though it says "not connected" I do have a internet connection.&nbsp; If I try to run a speed test through the interface I get the "not connected" alert.&nbsp; The Netgear Genie app also says I'm not connected when I am.&nbsp; What is up with this?

plemans · Answer

What modem are you connected to? (model)Many times you'll get this notice if you're using a modem/router combo device which puts you in a double-nat&nbsp;

BBAZ · Answer

Hello,&nbsp;I am connected to a Netgear CM1000 Modem.&nbsp; I never had this issue prior to the firmware update.&nbsp; I had a lot of other issues (like connections dropping and connected device edits not storing but not this one.&nbsp;

plemans · Answer

the RAX devices are fairly&nbsp; new and getting significant firmware changes. I'd try starting with a factory reset and manual reinstall.&nbsp;Also check your modem connections page to see how your line looks. You can take a screen snip and post it here of your modem connections page.&nbsp;

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RAX 80 "Not Connected"

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