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jnagator's avatar
jnagator
Guide
Aug 28, 2020

RAX120 dropping connections when Cisco Anyconnect VPN is used

My wife recently started a new position and was provided with a laptop with Wifi 6 and Cisco Anyconnect VPN to access her company applications.  Upto this point I haven't had issues with the RAX 120 after firmware upgrades, hard resets and feature on/off playing.  I am using Firmware v1.0.1.128.  I also have an EX8000 extender going to my home office for ethernet connections are wifi extensions. 

 

When my wife connects to Teams for calls/conferences and using Cisco VPN to access applications the RAX 120 freaks out and drops all wifi connections every 5-10 minutes when I am also on Teams call from my work laptop.  It seems that we cannot both be doing collaboration tasks at the same time.  

 

I pulled out my old X6 R8000 router and created another wifi network and put my wife on that network.  Today no issues with dropping connections on RAX120 as there is only one laptop doing Teams calls and no VPN.

 

Is there a setting in the RAX 120 - like QoS or something that is causing the issues?  I would like to know before playing around with every setting to try to get back to one wifi network with no issues. 

 

Thanks

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 03, 2020

    Hi jnagator, 

     

    Curious to hear if you were able to sort this out. 

     

    Christian 

    • jnagator's avatar
      jnagator
      Guide
      Sep 03, 2020
      Christian_R wrote:

      Hi jnagator, 

       

      Curious to hear if you were able to sort this out. 

       

      Christian 

      Hi Christian,

      The only solution is to have my wife on another WiFi network(my old router).  The minute she joins the WiFi6 network and turn on her Cisco Anyconnect VPN - we both get dropped connections every few minutes(no stability at all).   When she was using PulseSecure VPN we didn't have this issue.  

       

      So now she is the only connection on my old Wifi router and the WiFi 6 network connects everything else (~30 devices).   All is running very stable on the Wifi 6 network without the Cisco VPN connection.   

       

      Hope this helps someone else who is probably pulling their hair out and cursing the RAX120 :).   

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Sep 04, 2020

        Hi jnagator,

         

        Thanks for confirming. I can see if our support team can reach out to you to look into this further. If you're interested, please send me a private message with your contact info.

         

        Christian