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Davidtamura's avatar
Davidtamura
Aspirant
Jun 13, 2020
Solved

RAX120 loses both wired and wireless connection at midnight

Im usually asleep by midnight but sometimes stay up working on the computer or watching appletv. At exactly midnight, the wifi router stops working. Its not the cable modem, I can still watch regular cable TV. I reboot the RAX120 router by unplugging it for a few seconds, then I get my internet connection again. It must be some settings because it happens exactly at midnight but i dont see any timed settings anywhere. I have the latest firmware. Hoping I don't have to reset to factory settings because it may be a simple fix that I have overlooked. 

  • Lurksalot's avatar
    Lurksalot
    Jun 18, 2020

    It is not in the Nighthawk mobile app, you must use http://routerlogin.net which is the

    router login admin page. After you login go to BASIC->Internet. Then you must

    select Yes to the question, "Does your Internet connection require a login?". If you are

    required to use a login, click Yes. Then scroll down to Connection Mode.

     

     

22 Replies

  • Check the Internet Port status - something similar happened to me earlier this week. After I lost connection to RAX120 I checked the status and all configuration values were 0'ed (zeroed out). After I hit RENEW they were repopulated and I gained my connectivity back.

     

    See screenshot to find where to check CONNECTION STATUS.

    • Davidtamura's avatar
      Davidtamura
      Aspirant

      Internet port reboot did not solve the problem. Anyone know if the device does some sort of update at midnight? It is highly suspicious that there is sort of timed settting since the internet connection is lost exactly at midnight. The connection comes back automatically after about 1 hour if left alone but I can get the internet connection back right away by reseting the router. 

      • Newfiedrool's avatar
        Newfiedrool
        Virtuoso

        Check to make sure under internet settings that connection is set to always on.

         

        turn off auto update.