My RAX120's wifi and router password (including the default password "password") suddenly stopped working. So I reset the router password (with the serial number); when I then tried restoring the router config the reset password didn't work either, so... I reset the router password again and turned on the wifi and all seemed well. And all settings were preserved so I didn't really need to restore the router config but I tried anyway and again couldn't login so had to reset the password again. Once I did the wifi was already enabled. So having learned that (the un-needed restore wouldn't work) I backed up and then tried to restore the brand new router config. That worked AOK, so now I have a restorable backup config. However, I'm still concerned that somehow my RAX120 spontaneously turned off it's wifi and decided not to recognize my (or the default) password. Seems like a bug, so I fould myself irritated that I'm a week past the puny 90-day phone support period, I couldn't talk to Netgear free. Thankfully I'm not past the 1-year Warranty yet, but I'm tempted to exercise it, particularly if this happens again. Current f/w v1.0.0.84

Hello coyote3 - Curious to know if the issue reoccurred. Feel free to update the thread with any updates. ~Christian

Thank you kindly for asking, Christian! The issue hasn't recurred (yet; all was well for 97 days until the first occurrance). I will not fail to update this thread if it does recurr (both for the community, and for myself [forum threads are also useful simply for documenting one's own situation]).

Hi coyote3 - Thanks for getting back so soon! Feel free to reach out if I can be of any assistance. ~Christian

I discovered how to replicate(ish) the issue. (I remembered that the first time, it started after I very very gently moved the router from one spot on a shelf to another. Instead of doing this, today my experiment was to give the router a very very gentle /shake/. Just a bit, really, just gently as to to approximate the original gentle repositioning. Then I made sure all cables were firmly connected...) This time the issue was expressed a little differently. First I noticed that I had no Internet connection. Not just to computers connected by ethernet, but also for my wifi devices (which this time remained on wifi, but with no Internet). So I turned off and rebooted, in order, my cablemodem, my RAX120, and then my computers. Still no Internet. So I logged into my RAX120 (this time not just the settings but the password also persisted), and found Internet wasn't connected; so right when I got in on the Basic tab I clicked the (IIRC) Red "Internet not connected" button and it connected after a couple minutes. So. I think something is loose inside, and was when I got it because it's nothing I did, I treat my devices with ridiculous gentleness. I hope I can get Netgear to send me a new one then send this lemon back (since my last router died).

p.s. Wow this is frustrating; when I called for an RMA, because it's a "Premium Product" they need to transfer me to "Premium Support"; they've been trying to transfer me for 2 hours now and I'm losing hope. They also seem flumoxed by the unorthodoxy of my ('something lose inside') issue and seem unwilling to not run through a canned set of (thus irrelevant) troubleshooting steps.

RAX120 spontaneously disabled wifi & router password

13 Replies

Christian_R
NETGEAR Employee Retired
Jul 29, 2019
Hello coyote3 - Curious to know if the issue reoccurred. Feel free to update the thread with any updates.

~Christian
- coyote3
  Guide
  Jul 29, 2019
  Thank you kindly for asking, Christian!
  
  The issue hasn't recurred (yet; all was well for 97 days until the first occurrance).
  
  I will not fail to update this thread if it does recurr (both for the community, and for myself [forum threads are also useful simply for documenting one's own situation]).
  - Christian_R
    NETGEAR Employee Retired
    Jul 29, 2019
    Hi coyote3 - Thanks for getting back so soon! Feel free to reach out if I can be of any assistance.
    
    ~Christian
Surfndez
Aspirant
Sep 03, 2019
Having same issue, but without moving it around. Tried a various number of configurations to see if it fixed the issue (maybe other signal sources causing problems) no luck.

Finally did a hard reset. Worked for 12+ hours, then same issue returned. Password gets wiped at router, particularly on 2.4GHz band, failed to get ip and or will not connect, and internet/no internet fluctuation often.

I'm a developer on the side, so tech savy, tried fixes on modem side as well. Not sure if this is firmware issue.

Dez
- Surfndez
  Aspirant
  Sep 03, 2019
  Did not read last post fully. Guess it is the firmware.
  - coyote3
    Guide
    Sep 03, 2019
    FYI my RAX120 has subsequently upgraded itself to beta firmware Version V1.0.1.90
    and still no issue. Good luck Surfndez!

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RAX120 spontaneously disabled wifi & router password